Return Policy

Can you return your order?

Yes, you can return your order within 30 days of receipt if you are not satisfied with your purchase. The following conditions must be met:

The item must be returned in its original condition, including all parts, accessories, and packaging.
The product may only show normal signs of wear; damage caused by improper use is excluded from returns.
Hygiene-sensitive products must be thoroughly cleaned before being returned.
If the item arrives defective, this must be reported immediately.
Return shipping costs are borne by the customer.

We reserve the right to refuse returns if items appear used or damaged, or do not meet our return conditions.

How to return your order

If your order meets the return conditions, please proceed as follows:

Send an email to: info@soraychicago.com
Please include the following information:
- Order number
- Reason for return

Once we have received your request, we will provide you with the correct return address. Please do not send your return to the sender address. Returns must be sent to the address provided by our team.

Please note: returns can only be accepted after your package has been delivered.

It is not possible to redirect or recall a package while it is in transit.

Cancellation of orders

Once an order has been placed, it can no longer be cancelled or changed.

This is because our fulfillment system is fully synchronized with our warehouse partners. As soon as an order is confirmed, it is automatically forwarded to our logistics network for processing, packing, and shipping preparation.

Once this process has started, the order can no longer be manually interrupted or reversed.

We understand that this can be inconvenient, but this system ensures that all inventory and tracking information remains accurate and traceable throughout the entire fulfillment process.

Refunds

All returned items are first inspected by our team. Once approved, the refund may take up to 10 business days. Refunds are issued via the original payment method, unless otherwise agreed.

If more than 15 business days have passed since your return was approved, please contact us at info@soraychicago.com.

All returns must be sent to our central warehouse.

Please note that return shipping costs are borne by the customer.

If you have any further questions, please feel free to contact our customer service team at info@soraychicago.com.