Shipping Policy

At Soray Chicago, we aim to make the ordering and delivery process as simple as possible for our customers in the United States. Below you'll find an overview of how your order is processed and shipped.

Order Processing & Shipping

Once your order has been received, we need 1–3 business days to process it. Typically, an order is processed within one business day during the week. However, orders placed over the weekend may take a little longer.

Our daily order cutoff time is 6:00 PM (CET). Orders received after this time will be processed on the next business day.

Business days are Monday through Friday.

Once processed, your order will be shipped. Delivery typically takes 6–10 business days.

Placing an Order

Shopping at Soray Chicago is simple and straightforward:

Visit the product page and select the item you want.
Click "Add to Cart" to add the product.
Check that you've selected the correct size, colour, and variant.
Click "Checkout" to enter your shipping details.
Make sure your address details are correct before clicking "Continue to Payment."

Accepted Payment Methods

Credit card (Mastercard, Visa, American Express)
Google Pay
Apple Pay
Shop Pay

Shipping Costs

We are happy to offer free shipping on all orders within the United States. There are no hidden fees or minimum order values.

Shipping & Delivery

We ensure that all orders are processed and shipped as efficiently as possible. To guarantee fair and competitive pricing, we consolidate shipments and dispatch them once we reach our minimum shipping volume.

Order Marked as Delivered but Not Received

Once an order has been shipped, we provide tracking information so you can follow its delivery progress. When the shipping carrier confirms that a package has been delivered to the shipping address provided at checkout, the order is considered delivered and complete. From that point on, responsibility for the package transfers to the customer.

If you believe your package has been marked as delivered but you have not received it, please do the following:

Check the delivery address provided in your order confirmation.
Ask neighbours, housemates, or building management whether the package was received on your behalf.
Contact the shipping carrier directly for more detailed delivery information.

We are not responsible for packages that are lost or stolen after confirmed delivery. However, we understand that such a situation can be frustrating. We are happy to help by providing the necessary tracking information and assisting you in opening an investigation with the shipping carrier.

Important Notice

Due to high demand, shipping times may occasionally be delayed. We appreciate your understanding and patience.

If you require urgent shipment of your order, please contact our customer service team by email – we will do our best to accommodate your request.

Our customer support team is available around the clock to answer your questions and concerns.

If you have any further questions, feel free to contact our support team at info@soraychicago.com. We're always happy to help!